The position:

We are seeking a Delivery Manager to oversee the successful deployment and installation of our technical IT infrastructure and services. The Delivery Manager will play a crucial role in ensuring that our solutions are implemented effectively, meeting client requirements, and delivering a positive customer experience. You need to demonstrate versatility, by being well planned but also willing to go on site from time-to-time to resolve issues directly.

A day in the life:

• Work with the Senior Project Manager to coordinate and manage the end-to-end deployment and installation process of our infrastructure and services at client sites
• Collaborate with clients, sales teams, and technical teams to understand project requirements, scope and timelines
• Allocate and manage resources effectively, including installation teams, equipment and logistics, to ensure on-time and accurate installations
• Conduct site assessments to evaluate installation requirements, potential challenges, and technical considerations
• Monitor installation progress, prepare to be responsive and address any issues or delays promptly to ensure installations stay on schedule
• Collaborate with clients’ contractors to ensure all necessary equipment, tools, and materials are available for installations.
• Provide on-site training and demonstrations to clients on how to use and maintain the installed products, and act as the main point of contact for them
• Maintain accurate documentation of installation processes, issues, and resolutions for future reference
• Collaborate with internal teams to gather post-installation feedback and insights to improve installation processes
• Contribute to continuous improvement initiatives by identifying opportunities to streamline processes and enhance customer satisfaction

You bring to the table:

• 1-5 years of experience in Project management roles or similar roles
• Bachelor's degree in a relevant field or equivalent work experience
• Strong organisational skills and the ability to manage multiple projects concurrently
• Good Excel / Google sheets skills
• Excellent leadership and team management abilities
• Clear and effective communication skills, both written and verbal
• Technical aptitude and the ability to understand complex technical systems and requirements
• Problem-solving skills and the ability to adapt to unexpected challenges during installations
• Willing to travel to client sites and travel internationally from time-to-time

Nice to have:

• Experience in project management, logistics, or technical installations
• Appreciation of Project Management methodologies 
• Speaks other foreign languages
• Understands or has experience in the retail industry
• Data analysis skills