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Delivery Manager

Trigo

Trigo

United Kingdom
Posted on Thursday, September 7, 2023

The position:

We are seeking a Delivery Manager to oversee the successful deployment and installation of our technical IT infrastructure and services. The Delivery Manager will play a crucial role in ensuring that our solutions are implemented effectively, meeting client requirements, and delivering a positive customer experience. You need to demonstrate versatility, by being well planned but also willing to go on site from time-to-time to resolve issues directly.

A day in the life:

  • Work with the Senior Project Manager to coordinate and manage the end-to-end deployment and installation process of our infrastructure and services at client sites
  • Collaborate with clients, sales teams, and technical teams to understand project requirements, scope and timelines
  • Allocate and manage resources effectively, including installation teams, equipment and logistics, to ensure on-time and accurate installations
  • Conduct site assessments to evaluate installation requirements, potential challenges, and technical considerations
  • Monitor installation progress, prepare to be responsive and address any issues or delays promptly to ensure installations stay on schedule
  • Collaborate with clients’ contractors to ensure all necessary equipment, tools, and materials are available for installations.
  • Provide on-site training and demonstrations to clients on how to use and maintain the installed products, and act as the main point of contact for them
  • Maintain accurate documentation of installation processes, issues, and resolutions for future reference
  • Collaborate with internal teams to gather post-installation feedback and insights to improve installation processes
  • Contribute to continuous improvement initiatives by identifying opportunities to streamline processes and enhance customer satisfaction

You bring to the table:

  • 1-5 years of experience in Project management roles or similar roles
  • Bachelor's degree in a relevant field or equivalent work experience
  • Strong organisational skills and the ability to manage multiple projects concurrently
  • Good Excel / Google sheets skills
  • Excellent leadership and team management abilities
  • Clear and effective communication skills, both written and verbal
  • Technical aptitude and the ability to understand complex technical systems and requirements
  • Problem-solving skills and the ability to adapt to unexpected challenges during installations
  • Willing to travel to client sites and travel internationally from time-to-time

Nice to have:

  • Experience in project management, logistics, or technical installations
  • Appreciation of Project Management methodologies 
  • Speaks other foreign languages
  • Understands or has experience in the retail industry
  • Data analysis skills