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Customer Success Manager

Trigo

Trigo

Administration
Germany
Posted on Tuesday, January 31, 2023

The position:

We are looking for a talented Customer Success Manager to join our growing Business department. You will serve as the main contact point to our clients: providing exceptional support and activating internal cross functional interfaces to answer client needs and solve Issues, manage their expectations and perceptions, While establishing and maintaining these professional relationships.

A day in the life:

  • As a CSM you will be a trusted advisor to our customers, by Maintaining their deep understanding of Trigo products and help achieve customers' business goals
  • Identify client’s needs, technical & business requirement and act upon them
  • Be the customer's main point of contact throughout the customer life cycle (expansion, change requests, adoption, operation)
  • Responsible for Business Strategy and annual objectives, Sales, P&L and go to market plans
  • Work together with product managers, designers, and data engineers toward common goals
  • Make sure contractual KPIs are attained, while expanding the account and realizing full potential, with up sales and revenue increase
  • Take an integral part in strengthening and expanding Trigo’s retail Salesforce as we grow

You bring to the table:

  • Bachelors' degree in a related field
  • At least 3-4 years of experience as an account manager, customer success or sales engineer with a technological background
  • Ability to deliver technical presentations, perform product demonstrations, and help the customer achieve technical success
  • Excellent verbal and written communication as well as in-person and virtual presentation skills in both English and German
  • Strong executive presence at the VP level and above; demonstrated ability to seamlessly participate in discussions with business and technical leadership
  • Experience in renewing and/or negotiating client support contracts
  • Strong analytical, financial and commercial acumen and are able to quickly identify performance issues and derive actionable insights
  • Experience working with companies in the German market
  • Ability to work independently and to collaborate effectively across functions
  • Flexible and adaptable - you can be highly strategic but also get into the details where needed
  • Sales oriented - Able to up-sell, negotiate and close opportunities
  • Able to proactively work with high profile clients, work well under pressure

Nice to have:

  • Experience in managing a portfolio of clients in retail industries
  • Excellent written and verbal communication skills in Hebrew