At Anima, we’re at the forefront of AI coding agents, shaping the future of coding, and bringing it to everyone. One of our key offerings is turning designs to code with AI - With over 1.5 million installs, we’re Figma’s top partner. We’re also partners with top AI companies like bolt.new and Replit, where we provide them with our Agentic platform through our APIs (offerings like Figma to Code, Website to code and Prompt to Code). As interest in vibe coding is skyrocketing, the B2B demand on top of our strong bottom-up motion starts to rise, so this presents a host of new opportunities for our startup.

Founded in 2017 and backed by Y Combinator, Anima has raised $14M since 2021 to accelerate the future of design-to-code automation. Our fully remote team spans from Tel Aviv to across Europe. Today, thousands of paying customers trust Anima, including teams at Bolt.new, Replit, Microsoft, IBM, Deloitte, and many leading brands worldwide.

About this role

We’re looking for a Customer Success Manager to own the day-to-day customer experience across support, onboarding, and inbound business opportunities.

You’ll be the main point of contact for customers—handling questions, resolving issues, running demos, and supporting new clients as they get started. You’ll also work closely with product and engineering, helping translate customer needs and ensuring smooth delivery for B2B clients.

This role is hands-on and cross-functional, combining customer support, product understanding, and light commercial responsibility (inbound demos and quote requests, no outbound sales), with a strong focus on AI-driven workflows.

What your challenges will be

• Manage inbound customer communication (chat and email) and resolve issues

• Run product demos and respond to inbound B2B inquiries (quotes, questionnaires)

• Act as a point of contact for new clients during onboarding and implementation

• Represent customer feedback to product and engineering

• Coordinate with internal teams

• Identify and support potential B2B opportunities from existing users

• Support customer education through maintaining online docs and content

What existing skills & experience you possess

• Strong communication skills in English (written and verbal)

• Comfortable interacting with both end-users and business clients

• Ability to manage multiple conversations and take ownership of outcomes

• Tech-savvy with the ability to learn new tools quickly

• Familiarity with Figma

• Basic understanding of how web products are built (e.g. HTML, CSS, JavaScript concepts)

• Comfortable using AI tools (e.g. ChatGPT or similar) to improve workflows and productivity

• Interest in AI and curiosity about how it can be applied to building products

• Previous experience in a customer-facing role (Customer Success, Support, or similar)

What we offer you

• An opportunity to make substantial contribution in a growing startup.

• Work with a strong technical team that have bootstrapped a company into profitability.

• A chance to make an impact on the product because you are the target audience of our product.

• Having a say on the technical decisions because you're an expert in your field.

Anima is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Not for you? Check out our other openings within this same department!

Department

Customer Success

Locations

Tel Aviv

Remote status

Hybrid